Effective Date: June 2, 2025

1. Who We Are
Guidewell Education (“we,” “us,” “our”) provides educational services and resources  to students and families globally. We are committed to protecting your privacy and complying with data protection laws where we operate.

2. Personal Information We Collect
We may collect:

  • Name, email, address, phone, school details, employment and education details
  • Username, password
  • Date of birth / age / school year
  • Payment or billing details
  • Device and usage data (IP address, cookies, browser type)
  • Commercial Information: Records of products or services purchased, obtained, or considered. Referral information
  • Details of hobbies and interests such as sports played and extracurricular activities
  • Internet/Network Activity: Browsing history, search history, interaction with our website.
  • Geolocation Data: Approximate location from your device or IP address.

For children under applicable age thresholds (see section 8), we collect minimal data, and only with parental consent.

3. How We Use Your Data (Purpose + Legal Basis)
We process your data for:

  • Providing services (contract performance)
  • Account management (contract, legitimate interest)
  • Marketing and promotions (consent, legitimate interest)
  • Compliance with laws (legal obligation)
  • Improving services (legitimate interest, consent for cookies)

4. Sharing Your Data
We may share data with:

  • Service providers (cloud, analytics, payment processors)
  • Legal authorities when required
  • With parent consent, third parties offering child-specific features
  • Other brands or companies which are part of Guidewell Education 

We never sell children’s data or use it for targeted advertising.

5. International Data Transfers
As we are an international company, we may transfer your data internationally, including to the U.S., Canada, Singapore, Australia, and Switzerland.

We use appropriate safeguards:

6. Your Rights
You have the right to:

  • Access your data
  • Correct inaccuracies
  • Delete your data
  • Restrict or object to processing
  • Data portability (EU, UK)
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise these rights, contact: datacompliance@guidewell.com 

7. Data Retention
We retain data for ten years. Children’s data is minimized and securely deleted when no longer needed or upon parental request.

8. Children’s Privacy
We comply with COPPA, GDPR (Article 8), and applicable local laws:

  • U.S.: Under 13 → parental consent
  • UK, France, Spain, Italy, Switzerland: Under 16 → parental consent
  • Australia, Singapore, Hong Kong, South Africa, Venezuela, Canada → under local laws (generally under 13–16; we apply 16 for safety)

We take steps to obtain verifiable parental consent before collecting children’s data.

9. Data Security
We use encryption, access controls, and secure storage to protect your data.

10. Changes to This Policy
We may update this policy and will notify you of material changes.

11. Contact Information